Entries from November 2009 ↓
November 27th, 2009 — Marketing
I’m fascinated with how teenagers are using the Internet these days.
Teenage Internet use has reached 82% in the U.S. (for ages 12 to 17) and 43.5% of children ages 3 to 11 will use the Internet on a monthly basis in 2009.
That’s 32 million teenagers using the Internet regularly just in the U.S. — teenage Internet usage worldwide is likely more than 60 million.
My Niece Ruby, Me & Nephew Miles
I decided to do a very unscientific poll of teenage Internet usage: I asked my 18 year old nephew Miles and 15 year-old niece Ruby a set of very open-ended questions.
Here’s the Q&A:
Q: What’s your favorite Web site?
Ruby: StumbleUpon. We did it last night…we were too lazy to find a site ourselves. You can stumble upon art for instance.
Miles: I don’t have one…except ThemThangs.
Q: Do you use blogs?
Ruby: I use a lot of blogs…for photography and art. I can’t name any but I use them all the time.
For example, when I searched masquerade pictures on Google recently, I found blogs listed.
Miles: I don’t have one…but I sometimes read them.
Q: How do you feel about Facebook?
Ruby: I hate that it controls people’s lives. I’m only on it when my friends don’t have phones — because they will send me a message via Facebook instead…so then I check it.
It’s always in every conversation…you can’t avoid it. We were walking down the street yesterday and this girl said: “Did you get any turkeys in Farmville” (Farmville is a game on Facebook).
Someone was at school and said they had to go home cuz they had four turkeys in the oven.
Miles: I hate it…but everyone does it so…I guess it’s ok. I have one (a Facebook page).
Q: How do you feel about Twitter?
Ruby: I know people use it but I don’t have one. Not many kids use it.
Ruby: Some people get carried away with it…people use it to say that someone wrote an article…and that’s useful. And you can do it by phone so that cool.
But I heard about a husband tweeting about what he was eating for dinner….and that’s ridiculous.
Miles: I don’t use it…but I’ve heard people refer to it — I can see how it’s useful. Some of it is cool but I’m sure most of it is bullshit.
Q: How do you feel about MySpace?
Ruby: It’s life consuming for people but not essential — kind of a waste of time. Some friends use it to get in contact with bands.
One thing I’ve noticed is that the term “MySpace picture” is a new term” that kids use these days…if someone is taking a picture of themselves with a friend, they call it a “MySpace Picture” (even though the picture is not just for MySpace (it may be for Facebook)).
Miles: It’s outdated. The MySpace era ended…because of Facebook. People had MySpace’s and suddenly their headlines started saying: “Go find me on Facebook.”
I think Facebook is more innovative than MySpace…and it’s easier to use.
However, I like the creative side of [using] MySpace — they allow you to be more creative.
Q: How do you feel about Google?
Ruby: I like it. It’s very easy to work. Very efficient…and a lot of pictures.
Miles: It’s cool. Basically, anything I type in there I can find. Even with videos, there’s a video for every thing.
If I’m trying to look for song lyrics, for instance, I can type a variation of it and find it.
Q: How do you feel about Microsoft?
Ruby: That’s what Apple doesn’t run on, right? The one Bill Gates started, right? I don’t really like it — it’s not efficient. Too hard to work.
Miles: I don’t really use it at all. Earlier today, I said I wanted an xBox…and that is the only product from Microsoft that I want.
The only thing I currently use by them is Microsoft Word.
Q: How do you feel about Apple?
Ruby: I like it…though it’s frustrating that they come out with new things so often like the iPods and computers — it’s frustrating because you always want the new one.
It feels like it’ll never stop.
Miles: I like it a lot. Their products are all very cool-looking and simple…all state of the art and sleek.
Their computers are so easy…you just open it and use it. It’s very attractive.
With PCs, it’s very 90′s…shitty. If you’re all fried out on a computer, the Mac is easier to deal with than a PC. It’s more visually appealing.
Q: How do you feel about Bing (Microsoft’s new search engine)?
Ruby: I hate it. My school computers converted to it. The default search is Bing but I can’t stand it so I change it to Google. I’m so used to Google…Bing is hard to get used to.
Miles: I’ve seen the TV commericals about it…where they claim Google is random and inaccurate and Bing is more accurate. I don’t believe that.
The image search on Bing is not as easy to use. Google does just fine.
Q: How do you feel about Ebay?
Ruby: I’ve been using it…because I’ve been wanting some used things like clothes. If I had money, I’d buy these things…but I’m broke.
The two things I use it the most for are camera and clothing.
Miles: I used to use eBay but it’s frustrated when you are bidding on a product and then someone else wins with a skyrocketed price.
I prefer Craigslist.
How do you feel about Craigslist?
Ruby: I like it. I go on it for bikes…if I was going to buy a bike, I’d use it. But, again, I don’t have enough money.
Miles: It’s cool. I use it a lot to look at people selling bikes.
It gives me an idea of stuff I’d like to buy…price ranges for different things.
I like it more than eBay because you don’t have to bid…I can just meet a guy and get it.
How do you feel about Blackberry?
Ruby: I got mine awhile ago…the night I got it I got really mad about it because it made me like everyone else.
[my sister (her Mom) interjects at this point and says: "You can sell your BlackBerry then." Ruby replies: "No, I do want it!"
Miles: For work and stuff it seems fine. It's sort of a fashion thing for the girls I know.
Guys I know seem to prefer iPhones. I don't understand Blackberries for teenagers.
I just don't think you need [a smart phone]; plus they’re pricey…and I think they’re too distracting (for teenagers)
How do you feel about Wikipedia?
Ruby: I don’t trust it for English or History classes because the information can be false…but I use it for some other things.
Miles: I like a lot. I know people say everything’s fake…sometimes it disappoints me when I’m looking for something basic but most of the time I can try anything.
I like how some things are highlighted in blue…it’s referenced to another page — that’s a fun way to learn about stuff.
How do you feel about Digg?
Ruby: I’ve never heard of it.
Miles: What is it?
How do you feel about Yahoo?
Ruby: I used to use it for horoscopes and that’s it. I’ve never had a Yahoo account.
Miles: I don’t use it very much. I know people who do…but basically I was raised using Google as a search engine.
How do you feel about YouTube?
Ruby: I use it a lot…cuz I don’t have money to buy iTunes songs so I just watch the music videos on YouTube.
Miles: I like it a lot. It’s getting to the point where it’s like Google…you can type in virtually anything and it’s there.
Type in “How To,” for example, and you can find options for how to do anything. I’ll find myself on YouTube for hours.
I’ve figured out how to do math homework using it…people explaining equations.
And there’s crazy footage of accidents and other weird stuff.
Also, if you don’t want a buy a song on iTunes, you can just type it into YouTube and listen to it.
How do you feel about iTunes?
Ruby: I like it. It’s too over-priced though. They changed the songs to $1.29 and that’s too much…I’d rather buy a CD and upload them.
Miles: iTunes is cool. They just recently made it all new. I don’t like that as much maybe cuz I’m used to the old way.
But they don’t have everything…I understand how some bands just don’t put their songs on iTunes (like the Beatles).
But I’m really against downloading music online…because it’s totally killed record and CD-buying culture.
How do you feel about Amazon?
Ruby: It’s good for things you want cheap and don’t mind if they’re used. It’s a good site.
Miles: Amazon is cool…but I don’t use it cuz I’m not sure how it works. Is it just people like you and me selling stuff or real companies? (I told him both).
How do you feel about Flickr?
Ruby: A lot of my friends use it so I look at it when I’m at their house.
Miles: I like it…I don’t know how to work around it very well. Often times I’ll find myself on there because I found something on Google Images and I clicked on it.
Often times I find myself on there by mistake…but I still like it.
How do you feel about LinkedIn?
Ruby: I don’t know what it is.
Miles: I don’t know what it is.
How do you feel about AOL?
Ruby: It’s like Yahoo, right? A copy, right? I don’t have an account.
Miles: I don’t use it whatsover. Sorry. Is that a search engine also. I don’t know what it is.
If you owned the name Purchase.com, what would you do with it?
Miles: It sounds like another CraigsList or eBay or Amazon. It sounds like some place where you can buy stuff…but that’s sort of boring.
Or, what could be cool to give you a list of Web sites that are available for business-people to buy: Web sites people are trying to sell.
November 24th, 2009 — Leadership, Marketing
I met a woman recently who’s focusing her career on Thought Leadership…and then I ran into this terrific Thought Leadership poll out of the U.K that happened to be released today.
Coincidence? I think not.
So I thought I’d do a short posting on the subject.
The poll is from TLG an Populus and you should click here to follow up on more details of their poll or their services: TLG Blog
TLG defines effective Thought Leadership companies as ones who can help change consumer behavior to generate positive social outcomes. Here’s another definition from WikiPedia: Thought Leadership definition.
And here’s their list:
[it's neat to see relatively new entrepreneurial thought leaders (such as Facebook and Twitter) so quickly joining the list of other heavy-weights]
Top 10 Business Thought Leaders 2009
The top two were:
1. Apple (up from #2 last year)
2. Google (down from #1 last year)
…then there was a three-way tie for 3rd:
3. Microsoft (unchanged from last year)
3. Amazon (new to the list)
3. GSK (unchanged from last year)
two companies were tied for 6th:
6. Co-operative Group (down from #4 last year)
6. Marks & Spencer (unchanged from last year)
…And these three rounded out the list
8. Facebook (new to the list)
9. Virgin Group (slipped from #5 last year)
10. Twitter (new to the list)
The Thought Leadership Index also ranks non-profits and I’m not suprised that the Bill & Melinda Gates Foundation ranked #1 in that group.
November 23rd, 2009 — Marketing, Social Media
The homepage used to represent the online focus of a brand, establishing the point of first contact for the consumer and allowing the company to establish a digital presence.
This is no longer the case.
With increased fragmentation among traditional media channels and even within the content itself, companies must adapt new strategies to best suit the ever-evolving online world.
Given the number of web properties available to consumers, they are now more likely to land on a company web page from another web destination.
Thesis Author Daniel Neukomm
In fact, as of 2008 75% or more of corporate web traffic originates from a source other then their own homepage (Schmitt, 2008).
This is largely due to the emergence of Blogs, Social Sites, Search and RSS feeds as primary feeder points for almost all information on the web (Schmitt, 2008).
One important implication of this is the decline in premium pay sites, such as Times Select. This was dismantled in 2007 as a result of the overwhelming traffic it was generated stemming from large numbers of links from blogs referencing articles.
According to paidcontent.org, they walked away from nearly $10 million in annual revenue to refocus their revenue generation strategy around advertisements rather then subscription service.
While this trend is affecting all brands none are as adversely impacted as major TV networks that are desperately trying to lock in content distribution deals with video portal sites such as You Tube and Yahoo! Videos.
While TV networks are leading the charge away from homepages, largely due to the increasing demand for more instant and relative info, companies will most likely not see the return of the homepage in the near future if ever.
Digital marketing agency Razorfish reported at the end of 2008 that more then 70% of consumers originate their web experience from a search portal, while 60% start form customized start pages and 56% from RSS feeds.
Given the decline of the homepage, there are four important implications for marketers which must be considered:
1) Traffic Distribution Metric
This key metric should be established to measure all traffic in (via search, referrals, or direct) and out of the homepage in light of the various points of origin prior to, and destinations after landing on the homepage.
Razorfish suggests that a key benchmark is 65% of all traffic ending up on pages other then the homepage itself should originate from places other then the home landing page. This standard has been adopted as the norm for socially savvy websites and will quickly become the standard in which to compete for traffic. (Schmitt, 2008)
2. Every page is the homepage
Due to increased access to all pages on a site stemming from fragmented points of origin, each page must be treated as if it is the primary landing page.
More specifically, there is an increased chance that consumers will land on any page within the site due to referrals, blogs and search, so greater attention is needed to ensure that the consumers first point of contact with the brand is clean and well presented.
The clarity of content and access to other aspects of the site should be accessible on all pages. (Schmitt, 2008)
3. Web 2.0 Toolbar
Given the need for content distribution, all pages should incorporate a toolbar that facilitates viral distribution.
Applications that enable such mechanisms include Digg and Reddit and should also be used to distribute video content if available to sites such as You Tube and Facebook, broadening the scope of reach as much as possible.
Linked content appears higher on Google powered search results then non-linked content further justifying this web 2.0 integration.(Schmitt, 2008)
4. Performance Tracking
Measurements of success are now dictated by so many different syndicated content locations that it is important to measure the success of websites from all angles. Emails, Applications, downloads, blog links and search results all occur off site but are still valuable in determining and segmenting ROI. (Schmitt, 2008)
As online media becomes more inherently dynamic and new channels emerge, the strength of the homepage will be continually diluted. As such, markets must adapt to newer, more disruptive consumer behaviors and expectations.
Increased media channel fragmentation driving the decline of the homepage can be attributed to the rise in search and social media.
The combination and power of these two channels is driven by the rise in user-generated content flooding the web – this will only continue as consumers develop increased comfort with technology as it becomes cheaper, faster and more accessible.
How will your company adapt to the new digital landscape?
Note: The above is an exercpt from a thesis written by Daniel Neukomm. A source for the excerpt was Schmitt, G. (2008). “White Paper: Does the home page still matter? Why distribution trumps destination for publishers and advertisers.” San Francisco: Avenue A Razorfish.
November 19th, 2009 — Social Media
Social media is changing the way consumers interact with information and products…and it’s likely going to change your business.
One person specializing in social media for business is Sacha Cohen, CEO of Grassfed Media, an integrated communications company that serves green and socially responsible companies.
Grassfed Media CEO Sacha Cohen
Her clients have included National Geographic, The Washington Post, and AARP.
Sacha was kind enough to answer some questions regarding social media and business.
Q: Here’s a lob-ball question to start us off with: would you define social media for us?
Ah, the million-dollar question. Generally, it refers to user-generated content (blogs, video, social networking sites, etc) that enables people to interact, share information, and communicate online.
Here’s a cool little video that illustrates the concept of social media better than I could ever explain in a few words: Social Media in Plain English.
Q: Would you give us a little “Social Media 101″ on the top few social media tools (LinkedIn, Twitter, Facebook, etc.) — and how a business should participate in each?
I’m going to point you to Mashble’s Social Media 101 Guides which has, for example, these how-to tutorials and many more:
What I will say is that no matter what forum you are participating in or what tool you are using, becoming familiar with the etiquette and conventions of each is critical.
Chris Brogan, who is something of a social media god, offers this excellent Twitter Etiquette Guide.
Q: Your firm provides social media marketing services for socially conscious businesses — would you elaborate on challenges a business might face that you can help them with?
The social media universe is constantly changing and evolving. I’ve found that many businesses are overwhelmed by this new world; I help them navigate through it.
The other challenge is having enough bandwidth to successfully engage through Twitter, Facebook, LinkedIn, etc. They can all be huge time-sucks if you’re not careful.
On the other hand, they can be extremely useful for connecting to customers, product development, and marketing-it’s a matter of focusing on goals and staying on message.
Q: Whose job within a business is it to set social media strategy?
There’s no one-size-fits-all, but it’s usually a collaboration between marketing, PR, and customer service.
Q: What do you think are important new social media trends happening right now?
Here are three:
- Social media for social good (e.g. Fledgling Wine)
- Mobile and local social media (e.g. Four Square)
- Mass mingling
Q: Would you list examples of businesses using social media most effectively?
Love this one. Here are my top picks: Zappos, Virgin America, and Starbucks. As for non-profits, I’d have to say the Nature Conservancy and Share Our Strength.
Q: You mentioned that you used social networking to increase conversion 17% for one of your clients — what can you tell us about how that worked?
Actually, it wasn’t a client. It was a company I worked for full time. We were able to increase conversion by introducing product reviews and rating with help from a company called Bazaarvoice.
Customers want to know what other customers think; they want real, unbiased opinions. That’s what we delivered and it was a huge success.
Senior management was very resistant at first, but by showing them the research and best practices from other companies, they eventually saw the light.
Q: How do you see social media and public relations working together to grow a business?
Honestly, these days, you really can’t have one without the other. People are talking about your product and company, whether you know it or not.
The questions is: Are you going to ignore the conversation or join it?
Q: What are Top Essential Tools You Recommend for Twitter? (this was added after the original Q&A)
- TweetDeck — This is a must-have Twitter application. It can help you manage multiple Twitter accounts, keep track of mentions and friends, help you find other people to follow, and more.
- Twitter Grader — Find out how you stack up to other Tweeters in your area.
- TwitPic — Easily upload photos to Twitter via your phone or the web.
- Twellow — You’ve signed up for Twitter. Now what? Find people who share common interests on this Twitter directory.
- Qwitter — Are you posting good content? Keep track of who is unfollowing you with this clever notification tool.
Q: Thanks, Sacha! If someone wanted to get in touch with you, how should they do so?
They can email me at firstname.lastname@example.org or call me at 202-234-0104.
November 16th, 2009 — Increasing Sales, Increasing Web Traffic, Marketing
Pam White has helped affiliates sell millions of dollars of products…and those sales were made at little risk to the affiliate marketer’s she managed, as they were primarily performance-based (they didn’t layout any cash until the products were sold!)
She generously agreed to answer some questions to help us understand the affiliate marketing business.
Q: Welcome, Pam. A lob-ball question first: What is online affiliate marketing?
A good description, I believe, is “selling other people’s stuff” on the Internet and receiving a commission for doing so.
Affiliate Marketing Expert Pam White
Q: If you’re a business, and you have products to sell, how do leverage affiliate marketing?
Determine the financial benefits of handing over the marketing expertise of a “staff of affiliates”, versus the cost of marketing the product through your own marketing department’s expertise.
Does the competitor have an affiliate program? Maybe you should consider it as well.
Q: If you want to run a business, but don’t have any products of your own, how do you leverage affiliate marketing?
1. Learn all you can about affiliate marketing – in general. SEO, PPC, etc.
2. Research products or services of which you have expertise and are passionate about.
3. Analyze keywords and quantity of searches performed for the niche.
4. Realistically analyze your budget and ROI goals
Q: You mentioned earlier that the top affiliate marketing programs are offered by Commission Junction (CJ), Sharesale and LinkShare — please tell us more about each of them?
Commission Junction /LinkShare/Shareasale and many other networks, contract with hundreds of merchants selling products, and for a fee, handle the management, tracking internal listing of the Merchants Affiliate program.
Those interested in joining an affiliate program within the network can peruse the various products offered once they have completed the signup and approval process.
Generally speaking, however, the affiliate must have a domain name and website or blog to be approved to sell the merchant’s product.
Q: You also mentioned, that if you’re selling a service you can utilize Clickbank: how do you make money with Clickbank?
Clickbank is similar to CJ, in that there are several merchants listed in the Clickbank Marketplace and you can choose which products you wish to promote. With most merchants offering up to 75% commission per sale, it’s very popular for those wishing to sell digital products or membership site offers.
Q: What’s the “Clickbank Elite”?
Clickbank Elite is a program sold by a 3rd party merchant that extracts the “hot” selling products at Clickbank as well as cloaking the Clickbank generated hoplinks.
Q: I understand that Google has entered this space — what are your thoughts on the Google Affiliate Network?
I must be honest and say that I’ve not had the opportunity to search their offers or speak with any Merchants who are currently using the Google Affiliate Network.
Q: Speaking of Google, I hear stories about affiliate marketers who receive “Google slaps” — What’s a Google Slap?
A Google Slap occurs when Google views your website’s content and the Adwords keyword used to drive traffic via that ad to your landing page as not relative, or of poor quality.
This will result in an increase in your PPC costs to as high as $10.00 per click. Additionally, your page rank, and thus your Quality Score, will be adversely affected.
Q: How do you avoid getting Google-Slapped?
Consider the keywords you are bidding on and the landing page and Adwords Ad group to make sure that they all “relate” to the content on the landing page as well as offer value to the visitor. Be sure the page has adequate “original” content.
A great place to learn all the basics of Google Adwords is from the Google Adwords Learning Center. You can also view the Youtube videos published by Google.
Q: I hear that Pay Per Click (PPC) is key to affiliate marketing — would you elaborate on that, including defining a PPC Affiliate?
A Pay Per Click affiliate bids on and pays for each click on his targeted Sponsored ad at Google, Yahoo, Bing or any PPC network.
PPC is the key to gaining an immediate presence for your brand or campaign in the search results.
Q: What do you consider to be the best affiliate marketing program of all time?
I don’t know that I’m qualified as an expert on that question, so I’ll go with Amazon, since they were one of the first to enter the space.
Q: Who do you consider the best affiliates in the marketplace?
Not to hedge that question, but “the best” I believe, would be relative to the vertical. Best CPA, Best CPL, Best CPM. I haven’t worked in all those verticals.
Q: What’s a super-affiliate?
Again, this is relative to the vertical. A “super-affiliate” may be an individual, an agency, or a network. It’s any affiliate that has the ability to drive high volume sales (consistent with the niches expectations) which outperform the “average” amount generally produced over a given period of time.
Q: What’s the best way to recruit super-affiliates?
Network, know the competition, review who is the top PPC advertiser in your niche, identify them through various online tools, contact them, present your offer and metrics and invite them to join your program.
Q: What’s the best way to learn affiliate marketing?
Forums, Blogs, E-books, Industry leaders, Google Learning Center, Articles, Mentors, Coaching programs, trade shows like Affiliate Summit. Twitter, Facebook
Q: What’s a good affiliate marketing website to check out for beginners?
Affiliate Tips owned by Shawn Collins, who is also the co-founder of Affiliate Summit.
Q: In our last conversation you mentioned ABestWeb.com — would you describe the affiliate marketing forums they provide?
Basically, almost any network you choose to join will have a corresponding forum at ABestWeb where you can discuss openly any issues, complaints, questions, or accolades you wish and have it viewed and answered by a moderator/associate of that particular network.
Q: Thanks for sharing your perspective, Pam. If someone were to want to get in touch with you, how might they do that?
You’re more than welcome. Those who wish to reach me may do so by contacting me at my e-mail address email@example.com.